Refund policy
Return & Refund Policy
Last updated: 11 August 2026
At PulseTechShop, we want you to be happy with your purchase. If you have an issue with your order or would like to request a return or refund, please contact us by email.
Returns & Cancellations
Customers may have the right to cancel an online purchase within 14 days of receiving their order, subject to applicable consumer law.
To request a return, refund, or cancellation, please email:
Please include your order number, full name, and reason for your request.
Damaged or Faulty Items
If your item arrives damaged, defective, or different from what was advertised, please email us at pulsetechshop1@gmail.com as soon as possible. Include photographs or videos of the issue and your order number.
Refunds
Once we receive and review your request, we will email you with the next steps. Approved refunds will be returned to your original payment method.
Return Shipping
Return shipping costs may apply to change-of-mind returns where permitted by law. If your item is faulty, damaged, or not as described, your statutory consumer rights apply.
Contact
For all return, refund, cancellation, or order-related enquiries:
Please email us before sending anything back. Do not return an item without receiving return instructions from us.